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FAQ

Shopping FAQ

 

  • How to order                         
  • Payment methods
  • Return
  • Refund
  • Sales Taxes
  • Invoice
  • Confirmation email
  • Delivery estimate
  • Still need HELP

How to order:

 

Add items to your cart by clicking the “Add to Cart” button next to each product.

When you’re done shopping, click the “Checkout” button to complete your purchase.

Your transaction is safely processed via our secure server.
Please note that prices specified on NaturePureSpa.com are for on-line orders only.

Payment methods:

 

The online store is able to accept credit cards – Visa, MasterCard, American Express, and Discover.

 

Return:

 

Refund or exchange within 14 days of the date of delivery.

Travel Sets, perfumes, colognes, make up, hair dyes and other hair products

are not accepted for return or exchange. Shipping charges on product returns are not refundable.

All return shipping charges must be prepaid.


Refund:

 

To obtain a refund you need to email us at naturepurespa@naturepurespa.com to request a

Return Instruction Letter. Refund requests will only be granted if all information is submitted

within 14 days of the date of delivery.

 

Sales Taxes:

 

We charge applicable sales tax for orders shipped to New York.

Sales tax is automatically computed on product(s) cost.

 

Invoice:

 

Your invoice will be sent with your shipment.

 

Confirmation email:

 

You will receive confirmation email.

Some email providers filter messages based on content, subject line, or

the sender's address and may put your confirmation email into the a junk mail folder.

Please make sure @naturepurespa.com is on your "approved sender" list and/or in your "address book."

 

Delivery estimate:

 

(not including Hawaii & Alaska):

East Coast: 3-5 business days*

Midwest: 5-7 business days*

West Coast: 7-10 business days*

 

Still need HELP:

 

Send all inquiries to:  naturepurespa@naturepurespa.com

 

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